The Account Manager is the primary contact for all Customer project needs. If you do not know who your Account Manager is, our receptionist can direct you. If you do not have an Account Manager, one will be assigned.
Orders: should be emailed to firstname.lastname@example.org
Customers will immediately be notified that the order has been received. An Acknowledgement will be sent to the Customer once the order is entered.
Order Status and Order Tracking Information: may be obtained by emailing email@example.com
Accounts Receivable: may be contacted at firstname.lastname@example.org
Our Address: is 1205 12th Ave. NW Owatonna MN 55060.
The following are average lead times. Please consult Account Manager for time sensitive projects.
Quotes: Lead time is 24-48 hours, depending on the complexity of the project.
Art Concepts: Lead time is 5-7 working days.
Emblem Tools/Dies/Molds: lead time is 2-3 weeks.
Ring Molds: 4 weeks.
Proof Sample: Available one week after completion of tooling.
Production: Standard production time is 4-5 weeks.
Pricing on quotes will be valid for 30 days from the date of the quote with exception of diamond and precious and semi-precious metal markets. Precious and semi-precious metal prices change regularly. Please contact us to ensure that your price is current.
Art designs can be turned around much faster, and the integrity of a company's logo maintained, if our Design Dept. gets the original logo in a useable file format and at a high enough quality that they can use.
What do we mean by a high quality, acceptable file format? Here are some tips:
Art Concept Costs - Art fees may apply depending on the type of product, the quantity of concepts and complexity of the project. Please discuss your specific project needs with your Account Manager.
By submitting to Black Forest Ltd any art concept or design (“Submitted Design”), the Customer represents and warrants that it currently owns, or has rights sufficient to authorize Black Forest’s use and/or reproduction of, any and all intellectual property incorporated in the Submitted Design, that the Submitted Design does not infringe any trademark, copyright, design patent or other intellectual property right of anyone else, and that there are no known claims adverse to its ownership of the Submitted Design. Black Forest Ltd. assumes no liability for trademark, copyright, design patent or other intellectual property in relation to its use or reproduction of the Submitted Design.
The Customer shall, at its expense, defend, indemnify and hold harmless Black Forest Ltd, its parents, subsidiaries and assigns and their respective officers, directors, employees and agents from and against any loss, liability, claim, or demand, including reasonable and actual attorneys’ fees, incurred by Black Forest Ltd as a result of the Customer’s breach of a representation, warranty, covenant or other obligation contained in the Quote, Acknowledgement, Invoice and Terms & Conditions, and any and all claims for damage or injury which may arise in connection with the manufacture, sale or use of any Black Forest Ltd. product incorporating the Submitted Design provided any of the foregoing are reduced to a final judgment or settled, and further agrees to tender defense and, at its option, settle any claim, lawsuit or administrative action which may arise in connection with the manufacture, sale or use of any Black Forest Ltd. product incorporating the Submitted Design, provided that Black Forest Ltd. gives notice of, and reasonable cooperation with respect to the alleged claims for which such liability may arise.
All Black Forest Ltd. products are warranted for life to be free of manufacturing defects or they will be repaired or replaced at no charge, excluding damage because of normal wear and tear or abuse.
Die, tool and/or mold fees are service fees. Payment of service fee does not convey ownership. All dies/tools/molds or materials necessary for the manufacture of products ordered shall remain the property of Black Forest Ltd, and as such are guaranteed to remain available for your exclusive and continued use unless conditional use arrangements have been made at time of order. Black Forest Ltd. further guarantees the working condition of dies/tooling/molds made by Black Forest Ltd. as long as they remain on our premises. We reserve the right to dispose of any dies, tools or molds without notice if a period of 5 years has elapsed without a reorder, or we have not been notified to hold them for a longer period.
Standard packaging is individual polybag unless otherwise indicated.